Introduction
The property management company faced challenges in maintaining compliance with new sales tax legislation and performing strict credit and criminal record checks before customer onboarding. These issues posed potential risks of non-compliance and reputational damage.
Background
As the company’s customer base grew rapidly, its existing staff struggled to keep up with the increased workload, leading to instances of non-compliance with sales tax regulations and failure to perform thorough credit and criminal record checks during the customer onboarding process.
Approach
Xshore implemented a comprehensive solution to address these challenges. They created and trained new offshore teams to handle customer onboarding processes, including credit and criminal record checks. Additionally, they automated the sales tax compliance process, ensuring accurate calculation and filing of taxes in accordance with the latest regulations.
Results
The Xshore solution delivered the following benefits:
– Improved customer onboarding experience through streamlined processes
– Reduced credit and reputational risks through thorough background checks
– 100% compliance with sales tax regulations
– 60% direct cost savings
Key Takeaways
By outsourcing customer onboarding and sales tax compliance processes to Xshore, the property management company was able to maintain compliance with regulations, mitigate credit and reputational risks, and achieve significant cost savings while enhancing the customer experience.
